Our standard deliver carrier is Fedex for Ground and Express Shipping. We also ship freight as needed. Orders placed Monday through Friday typically ship the same business day if the order is placed by 12:00pm CST. If you need guaranteed shipping times please contact us.
To return defective or misordered equipment contact us to receive an RMA number.
All non-defective parts are subject to a 25-35% restocking fee, determined at the discretion of Emergency Hardware based on the item being returned. All returned products must be 100% complete.
Emergency Hardware will replace defective items, if possible, or the purchase price of the defective product will be refunded or credited to Customer’s account. All defective items must be returned to us within thirty (30) business days of receipt of the product. Customer is responsible for all freight costs associated with returned products, unless otherwise agreed upon by Emergency Hardware. Customer is responsible for all risk of loss and damage to products returned to us. Customers shall insure all return products against loss or damage while the product in question is in transit.
Free Shipping Policy
We ships orders Monday through Friday.
To Qualify For Free Shipping:
– Shipping weight must be less than 5 pounds.
– Shipments must be within the U.S. Continental United States (Excludes Alaska and Hawaii)
Shipments in excess of 5 lbs may require additional charges above our posted shipping rates.